Frequently Asked Questions

Frequently Asked Questions

If you did not find an answer in our frequently asked questions,  please contact us.

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What are your current health and safety procedures?
We are following the most up-to-date state guidance on health and safety procedures. A full list of our procedures can be found here.

Where does the boat depart from?
Coastal Queen’s departure locations vary. Most cruises depart from Bowen’s Wharf, Newport and some special-event cruises depart from Jamestown Village. Please check the departure port indicated in your cruise confirmation email.

Newport: 5 Bowen’s Landing, Newport, RI 02840
Jamestown: 1 East Ferry Wharf, Jamestown, RI 02835

Where do I park for a departure from Bowen’s Wharf?
The parking areas suggested below are subject to availability and a daily/hourly fee, please allow time to find proper parking, Coastal Queen Cruises DOES NOT validate any Newport parking lot tickets. Please note that we are unable to hold the boat for late passengers.
49 America’s Cup Avenue-The Newport Harbor Hotel parking lot
17 Mary Street parking lot
307 Swans Wharf Row lot
1 West Marlboro Street at The Newport Transportation Center garage and parking lot, a 10–15-minute walk to Bowen’s Wharf
49 Long Wharf Mall lot

For more parking options close to Bowen’s Wharf, please visit
Discover Newport’s online parking guide.

Where do I park for a departure from Jamestown?
The parking areas suggested below are subject to availability and a daily/hourly fee, please arrive early to find proper parking. Please note that we are unable to hold the boat for late passengers.

• All day public parking is available at 11 Knowles Court, Conanicus Avenue.
• Narragansett Avenue between #9 and #30 and between #60 and #99. Both options are a short, 10–15 minute walk through Jamestown Village to the Coastal Queen and Jamestown Newport Ferry departure site at 1 East Ferry Wharf.
• Restricted parking, with a two-hour limit from 10am-6pm, is available at the former Bank of America parking lot located at 29 Narragansett Ave. There is no trailer parking and no overnight parking in this lot and parking rules will be enforced.
• OVERNIGHT and DAILY PARKING: Paid parking is available at the Conanicut Marine Services Boat Yard at 260 Conanicus Avenue for $10.00 per day or overnight, includes free shuttle to the Coastal Queen and Jamestown Newport Ferry departure site. Call or text (401) 864-2985 for pick up. Parking passes can be purchased here.

What time should I arrive for my cruise?
We recommend arriving for your cruise 20–30 minutes before the scheduled departure time. We are unable to hold the boat for late passengers.

Are there restrooms on board?
Yes, there are onboard heads (restrooms), but we recommend using a bathroom on shore before boarding the vessel.

Can I bring food and drink on board?
Carry-on alcoholic beverages and food are prohibited onboard the Coastal Queen, however, there is an onboard bar that accepts cash and credit cards.

Do you allow animals on board?
Due to safety concerns and in consideration of our other passengers, only ADA-registered service dogs are allowed onboard.

Do I need a ticket for my infant/toddler?
Yes, USCG Regulations require every passenger onboard to obtain a ticket.

What is the cruise cancellation policy?
Cruise tickets are non-refundable. In the event of emergency and you are unable to board at the scheduled departure time, please let us know by calling our main office at (401) 423-9900 x3208, and a ticket agent will gladly assist you with rebooking or the cancellation process. In the event of severe weather or a mechanical cancellation, you will receive an email or text message notification of cancellation, and a full refund or cruise credit.

Is the vessel handicapped accessible?
Yes, we are handicapped accessible at both our Bowen’s Wharf and Jamestown locations.

Is the vessel available for private event charters?
Yes, the Coastal Queen is available for charters. Please fill out the charter request form, and our charter manager will be in touch with you shortly.

Are e-gift cards available?
Yes, we offer e-gift cards which can be used on any Coastal Queen cruise ticket. E-gift cards are not valid at the onboard bar, or for any other service provided by Conanicut Marine Services Inc. and Jamestown Newport Ferry

Is a gratuity included in the price of the ticket?
Gratuities are not included in the price of the ticket. We are not yet equipped to process gratuities on credit cards, however, they are still very much appreciated by the crew!

Is smoking allowed on board the Coastal Queen?
Smoking of any kind, including e-cigarettes, is prohibited while onboard.